Refund Policy
Effective date: [TODO: date]
We want you to understand what you’re buying. Review the product details and compatibility requirements, or contact us with a question before purchasing.
Refund eligibility
You can get a full refund for any reason if you ask within 14 days of purchase. The 14 days start on the date of your order, and the same applies to update renewals.
After 14 days, purchases are final, except where the law gives you more rights. Duplicate or incorrect charges are corrected whenever you tell us about them.
Because Oribula is downloaded, a refund can’t take back the copy you installed. Instead, a refund ends your license, and you agree to stop using Oribula and delete it.
How to request a refund
Email oribula.ai@gmail.com with your order reference, purchase email, and a brief explanation of the issue. Do not send card numbers or account passwords.
We handle refund requests by email and issue approved refunds through Lemon Squeezy, which processed your payment.
What happens next
We’ll confirm your request by email. Within the 14 days, we don’t need a reason, though we may ask what didn’t work so we can improve Oribula.
The refund goes back to your original payment method through Lemon Squeezy. Depending on your bank or card issuer, it can take several business days to appear. When the refund is issued, your license and its key are deactivated.
Purchase or download problems
If you cannot access your purchase or believe you were charged incorrectly, contact oribula.ai@gmail.com with your order reference so we can review the issue.
Your rights
This policy doesn’t limit rights you have under consumer protection laws. If you live where the law gives you a right to cancel a digital purchase, such as the European Union or the United Kingdom, our 14-day refund covers at least that period, whether or not you’ve downloaded Oribula.
Contact
Business: Oribula
Email: oribula.ai@gmail.com